At Caishenos.com, we want both you and your furry friend to be tail-wagging happy with your purchase. Our return policy is designed to make the process easy and straightforward, ensuring your complete satisfaction. Whether your pup's preferences change or an item doesn't quite fit, we're here to help.
1. Satisfaction Guarantee:
We offer a 10-day satisfaction guarantee on all purchases. If you're not completely satisfied with your order, we'll do our best to make it right.
2. Eligibility for Returns:
To be eligible for a return, items must be in their original condition, unused, and with all packaging and tags intact.
3. Initiating a Return::
If you wish to initiate a return, please contact our friendly customer support team at [email protected] within 9 days of receiving your order. Provide your order number and a detailed reason for the return.
4. Return Authorization:
Our team will guide you through the return process and provide you with a unique return authorization code. This code helps us track and process your return efficiently.
5. Packaging and Shipping:
Safely package the items you wish to return, including the return authorization code. We recommend using a trackable shipping method to ensure your return arrives safely.
6. Inspection and Refunds:
Once we receive the returned items and confirm their eligibility, we will process a refund to your original payment method.
Please allow 5 business days for the refund to be processed. Refunds will include the purchase price, excluding any shipping charges.
Our return policy does not cover items that have been used, damaged, or altered after delivery.
We are unable to accept returns of personalized or custom-made items.
8. Refund Method:
Refunds will be issued to the original payment method used during the purchase. If the payment method is no longer valid, we will work with you to process the refund through an alternative method.
We're Here to Tailor Happiness: At Caishenos.com, we understand that your dog's preferences and needs may change. Our return policy reflects our commitment to ensuring both you and your furry companion have a wonderful experience with our gear.
If you have any questions or need assistance with a return, please don't hesitate to contact our customer support team at [email protected]. Your satisfaction and your dog's happiness are important to us, and we're here to make sure you both love our products.
Thank you for choosing Caishenos.com as your go-to destination for quality gear that enhances your dog's life. We're excited to be a part of your dog's journey and look forward to providing you with exceptional service and support.
Tail wags, happy adventures - Welcome to Caishenos.com!